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Returns

Impeccable service and a firm commitment to customer satisfaction have always been a part of Centre du Rasoir’s DNA. Our return policy means you can make online purchases worry-free, knowing you can change your mind and return most products.

Electric shavers and epilators

30-day free trial! When you purchase an electric shaver or epilator at Centre du Rasoir, we offer you a 30-day risk-free trial. There’s no better way to truly appreciate such a personal purchase!

All other new or refurbished items (except those mentioned below)

Items purchased online can be returned within 14 days of receiving the merchandise.

Automatic and manual espresso machines, DANNYCO, AVANTI, BABYLISS, STADLER FORM, SODASTREAM, ZAZEN and BONECO products

Automatic and manual espresso machines purchased online can only be returned if they are defective. Our Technical Department may have to confirm that the machine is defective before authorizing a return. If you wish to return such an item, please bring the product back to the store or call us at 514-636-4512 between 8 am and 4 pm, Monday to Friday. Our advisors will help you with the procedure. The criteria stated in the “Returns in store or by mail” section must be met.

Purchases of DANNYCO, AVANTI, BABYLISS, STADLER FORM, SODASTREAM, ZAZEN and BONECO branded products are final sales at all times, as the return policies of these suppliers prevent us from obtaining a refund.

Clearance items

Clearance items are considered a final sale and cannot be exchanged or refunded.

Returns in store or by mail

Items purchased at centredurasoir.com or personaledge.com can be returned to Centre du Rasoir or Personal Edge stores or by mail. The following criteria must be met:

  • The returned product must be in its original packaging (except items sold in a blister pack) along with all its accessories, manuals, blank warranty cards and bonus gift, if applicable. The item must be in perfect condition for resale. Please inspect the product when you receive it. Any damage must be reported within 24 hours of receiving the merchandise.
  • Returns must be made within 30 days of the purchase date for electric shavers and epilators or 14 days for all other products (except those previously mentioned).
  • The product must be accompanied by the original invoice.

Returns in store

Bring the product to any Centre du Rasoir or Personal Edge store, making sure you meet the stated criteria.

Returns by mail

  • Send an email to info@cdrem.com with RETURN in the subject field. The message must contain the product code(s) for the item(s) that will be returned and the reason for returning each item.
  • We will then send you a Return Merchandise Authorization (RMA) number. Please allow 2 days to receive your number.
  • Carefully pack the product(s) you are returning and mail it to us along with the RMA number you received, making sure to meet the stated criteria, to the following address:
  • CDREM Group
    c/o Returns web55
    10,200 Côte-de-Liesse
    Montreal, Quebec
    H8T 1A3

  • Shipping charges are at the customer’s expense, except if the return is associated with a shipping error on our part.

Refunds

All returns will be refunded using the same payment method used in the purchase transaction. Taxes paid will be refunded. Taxes paid for shipping charges, if applicable, will not be refunded. Original shipping costs will not be refunded, except if the return is associated with a shipping error on our part.

Please allow up to 10 business days for your parcel to arrive at our distribution centre, and 1 to 2 billing cycles for the refund to appear on your credit card statement. If the purchase transaction was made by PayPal, the refund will appear as soon as we have processed the return.

Order cancellation

Once your order has been processed, the transaction cannot be cancelled. If you no longer wish to purchase the ordered product(s), please follow the procedures for returns to a store or by mail (except for the previously mentioned items).

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